The Kano State SERVICOM Directorate Service Charter has been validated by participants at a one-day service charter validation workshop organized by the Directorate and facilitated by PERL-ARC, a DFID-funded programme of the United Kingdom, a statement from the Directorate has said.
During the workshop held at Manpower Development Institute, Dutse Jigawa State on Saturday, participants brainstormed on many aspects of the draft service charter leading to some amendments and its final adoption for improved service delivery in the state.
In a communiqué issued at the end of the workshop, the need for training and retraining of the staff of the SERVICOM Directorate and its Nodal Officers at ministries, departments and agencies as well as local government areas on various fields especially Information and Communication Technology (ICT), report writing and communication skills were emphasized.
In the communiqué signed by the Chairman and Secretary of the drafting Committee, Alhaji Ahmad Haruna and Yahaya Umar respectively, participants appealed to the state government to provide the Directorate with ICT gadgets with a view to meeting the current global trend towards e-governance.
The participants commended the commitment of Kano State Government towards the improvement of service delivery in the state which informed its decision to upgrade the SERVICOM Directorate thereby attracting the attention of donor agencies.
They further expressed appreciation over the fact that Kano government is the second state in the country in embracing the Open Governance Partnership (OGP) with the adoption of the OGP Action Plan and gazette of the Executive Power aimed at ensuring transparency, accountability, citizens’ engagement and Innovation and technology for effective service delivery in the state.
They also called for a change of attitude on the part of some public officials from being overlords to the servants of the public.
The participants then urged the state government to provide legal backing to the State SERVICOM Directorate through necessary legislation for sustainability and continuity so that the Directorate could function more effectively and efficiently.
Earlier, the Chairman of the session who is also the Permanent Secretary, Special Duties at the Office of the Secretary to the State Government, Malam Babale Ammani appreciated the efforts of PEARL-ARC DFID for facilitating the validation of the service charter for the State SERVICOM Directorate which would enhance effective service delivery to the citizenry.
On his part, the Permanent Secretary of the SERVICOM Directorate, Abdullahi Musa revealed the objectives of the validation exercise which would go a long way in enabling the Directorate to carry out its mandates and functions more effectively and efficiently.